Bilingual German Call Center Representative

Job Overview

Remote Work‑at‑Home | Canada – Bilingual Call Center Representative (English & German)

MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to clients.

Key Responsibilities

• Handle inbound and outbound calls in English and German.
• Translate and communicate clearly across both languages.
• Assist customers with billing, account updates, and general inquiries.
• Maintain accurate and detailed records of customer interactions.
• Escalate complex issues to the appropriate department.
• Follow company policies and procedures for customer interactions.
• Meet daily and monthly performance goals.

Eligibility & Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Bilingual fluency in English and German is mandatory.
• Excellent listening and interpersonal skills...