Bilingual (Fr/En) Customer Service Representative, Creditor Underwriting

Permanent Full Time

We are currently hiring a Customer Service Representative to join our Creditor Underwriting Call Centre team.

In this role, you will handle inbound and outbound calls with applicants to collect medical information and complete standardized medical questionnaires. Accuracy, professionalism, and comfort with medical terminology are critical, as the information you gather directly supports underwriting decisions.

This position is well suited to someone who enjoys working in a structured call‑centre environment, follows defined processes, and is confident discussing medical information with empathy and clarity.

What You Will Do

• Manage a high volume of inbound and outbound calls in a call‑centre setting
• Speak with insurance applicants over the phone to obtain medical information using guided questionnaires
• Accurately document medical disclosures using approved systems and workflows
• Proces...