Bilingual (English/French) Technical Customer Support Agent

Are you fluent in both English and French? Do you enjoy solving technical problems while delivering world-class customer service? We are hiring a Bilingual Technical Customer Support Agent to support Canadian customers across technical platforms, email services, and marketing campaigns. This is not a basic call center role. This is an opportunity to become a trusted technical advisor to clients while working in a structured, measurable, and growth-focused environment. If you are organized, tech-savvy, customer-focused, and confident speaking both English and French — we want to meet you.

What You'll Be Doing

Technical & Customer Support

• Handle inbound calls and emails in both English and French
• Troubleshoot technical issues and guide customers to resolution
• Take full ownership of customer cases from start to finish
• Log all interactions accurately in our ticketing system
• Meet SLAs and...