Bilingual Donor Relations Manager for MSF Canada

Lead donor stewardship initiatives with MSF Canada as the Bilingual Donor Relations Manager. Drive engagement and enhance donor experiences in a fulfilling role ensuring organizational values are upheld.
This permanent role focuses on managing donor relations and overseeing a bilingual supporter services team. You will execute strategies that nurture donor relationships while also handling escalated donor concerns. Collaborate with internal and external partners to optimize the donor journey and improve overall support metrics.
Key Responsibilities:
• Ensure contact center service levels are met and exceeded
• Lead hiring and development of bilingual team members
• Analyze donor interactions to enhance quality assurance
• Collaborate with fundraising teams to maintain clean data
• Develop strategies to engage and retain donors effectively
Requirements:
• Proven team management experience in bilingual settings
• Strong interpersonal skills with diverse dono...