Job Description
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About the role
The focus of this Bilingual Documents Specialist role in Group Benefits Administration is to support a positive GB customer experience through the successful set up of New Business and Revision documents. This role demands strong technical skills, workflow management ability as well as a passion for both high quality customer service and relationship management.
What will you do?
Processing new business and/or revisions documents within established service standards (accuracy & timeliness)Respond to inquiries from internal business partnersCreate and modify client documents such as contracts and member bookletsInterpretation of plan design details; seek clarification to ensure right outcomePartnering with Service Representatives, Implementation Specialists, Customers and Advisors to clarify plan design so that documents output is efficient and accurately reflects the customer...