Bilingual Customer Support Specialist in Mexico

Join Insight Global as a Bilingual Customer Support Specialist, assisting users in both English and French. Support high-volume customer care inquiries related to payroll and HCM in a dynamic, permanent role.
This position requires expertise in managing complex customer questions and delivering exceptional service in a fast-paced environment. The specialist will handle inbound calls and emails, ensuring clients receive accurate resolutions to both straightforward and challenging issues. Ideal candidates are adept problem solvers and possess strong communication skills in both languages.
Key Responsibilities:
• Serve as a contact point for customers via calls and emails
• Resolve payroll and HCM inquiries efficiently
• Utilize internal tools for accurate information
• Explain outcomes clearly to customers
• Document all interactions in systems
Requirements:
• Minimum 2 years in customer service or call center
• Fluent in English and French
• Professional...