Bilingual Customer Support Representative Role

Enhance customer satisfaction as a Bilingual Customer Support Representative at Core-Mark in Milton, Ontario. This role demands fluency in French and English to assist customers efficiently.
This 12-month contract position entails responding to customer inquiries via various channels. You will be responsible for providing timely responses and ensuring that every customer request is addressed with accuracy and care. Your proactive approach will help channel inquiries appropriately and maintain high service standards across the board.
Key Responsibilities:
• Respond to customer phone, email, and in-person requests
• Inform on unit prices and order adjustments
• Conduct thorough account research to resolve issues
• Prepare necessary reports and maintain records
• Support customers in the ordering process
Requirements:
• At least one year of experience in a call center
• Typing proficiency of 40 WPM required
• Must be fluent in French and English
• Stron...