Bilingual Customer Support Representative (Remote)

English + Spanish, Italian or French

At KeyNest, we're building a customer support team that's trusted to solve real-world problems, not just answer tickets.

As a Bilingual Customer Support Representative, you'll be the first point of contact for guests, hosts and business partners, providing support across phone, email and live chat. Most of your work will focus on KeyNest, with occasional support for our GuestCare service during busy periods or out-of-hours coverage.

This is a fast-paced role where no two days are the same. You could be helping a guest access their accommodation, resolving a billing query, coordinating with our Operations team, or investigating a technical issue. We're looking for people who enjoy solving problems, taking ownership and delivering exceptional customer experiences.

If you're calm under pressure, communicate clearly and enjoy making a real impact, we'd love to hear from you.

Tasks