Bilingual Customer Support Representative - Home Hardware

Join Home Hardware as a Bilingual Customer Support Representative and leverage your bilingual skills in a vibrant work environment. This role is key to delivering exceptional service to our dealers while operating in a hybrid model.
You will work closely with different departments, ensuring that dealers receive accurate and timely information regarding orders and products. Your ability to multi-task and communicate effectively will be essential. Ideal candidates will possess strong problem-solving skills and a commitment to excellent service in both English and French.
Key Responsibilities:
• Handle dealer inquiries using Call Centre Software
• Research and resolve inquiries using multiple systems
• Assist in processing various dealer orders
• Generate required sales reports and analytics
• Provide support for different payment systems
Requirements:
• High School graduation with additional business courses
• 2-3 years in a bilingual customer service role