Bilingual Customer Support (English and Spanish)

Bilingual Customer Support (English and Spanish)

Job Description

We are seeking a customer-focused and technically skilled Spanish Technical Customer Support Representative to deliver exceptional support to customers across the Latin American region. In this role, you will handle technical inquiries, troubleshoot product or service issues, and provide timely, accurate solutions while maintaining a positive customer experience. The ideal candidate is patient, analytical, and comfortable explaining technical concepts to non-technical users.

Key Responsibilities

• Provide high-quality customer and technical support to Spanish-speaking customers in the Latin American region
• Troubleshoot and resolve technical issues related to products, services, software, or hardware
• Actively listen to customer concerns to fully understand issues and identify appropriate solutions
• Handle customer inquiries with professionalism, e...