Bilingual Customer Support Analyst (Xico)

Overview

In Odoo we believe in diversity, inclusion and excellence in customer service. We are looking for passionate people who share our vision and are willing to make a difference. This is a great opportunity for anyone looking to learn about software. Recent graduates and people looking to advance in their professional careers are welcome!!

About the Job

Odoo is the world's top open-source ERP SaaS, and Functional Support is the key to our future success! We are looking for someone who is investigative, empathetic, and has great communication skills and understands small to medium-sized businesses and the functions within them.

Responsibilities

• Create solutions and effectively communicate (written, verbal) with customers through our ticketing system, live chat and phone calls.
• Maximize customer satisfaction through a timely and accurate resolution of customer inquiries/issues.
• Gather feedback: our product team lo...