Bilingual Customer Support Analyst Remote

Become a pivotal part of BMO's Customer Loyalty team as a fully remote Customer Support Analyst. Support AML initiatives and enhance customer experience using BMO Customer Connect.
As a Customer Support Analyst with Insight Global, you will work remotely across Canada to aid BMO in its transformation efforts. Your role will focus on centralizing AML workflows and executing strategies that improve customer experience and sales processes. Engaging with customers, especially during complex scenarios, requires solid communication skills and an understanding of regulatory compliance.
Key Responsibilities:
• Support the centralization of AML process workflows
• Execute enterprise customer experience strategies
• Utilize Customer Connect for tracking customer interactions
• Handle complex customer-facing conversations
• Contribute to enhancements of frontline tools
Requirements:
• Experience with BMO Customer Connect or similar banking experience
• Background in ...