Bilingual Customer Support Analyst Remote

Join Insight Global as a Bilingual Customer Support Analyst for BMO, working fully remote across Canada. This role focuses on AML centralization, customer experience, and sales strategy execution.
As a Customer Support Analyst, you will engage in timely transformations while ensuring compliance and effective customer interactions. You’ll support the transition of branch workflows to a unified model and be instrumental in enhancing customer communication techniques. Your experience will help you navigate complex customer conversations effectively.
Key Responsibilities:
• Support AML process centralization initiatives
• Execute customer experience strategies for retail banking
• Utilize Customer Connect for managing interactions
• Handle sensitive customer-facing conversations
• Contribute to digital tools enhancements and backlog
Requirements:
• Experience with BMO Customer Connect or Big Bank
• Background in retail banking or contact centers
• Strong cu...