Bilingual Customer Success Manager at Dext

Transform client relationships with Dext as a Bilingual Customer Success Manager in the B2B SaaS sector. Focus on driving product adoption and client satisfaction through proactive engagement and support.
In this senior role, you will oversee the customer journey post-onboarding, ensuring long-term partnerships by leveraging your expertise in Dext's innovative platform. You'll provide education and guidance to partners, drive implementation best practices, and lead training sessions that foster product engagement. Your role requires cross-functional collaboration to enhance the customer experience and maximize retention.
Key Responsibilities:
• Own the customer journey and ensure satisfaction post-onboarding
• Educate partners through consultative calls and high-quality training
• Support partners with proactive outreach for product stickiness
• Collaborate with Account Management and Marketing to reduce churn
• Create strategic adoption plans for seamless integrat...