Found Description
Job Title: Bilingual Customer Service Representative (English/German)
Company: Callnovo Inc.
Work Hours:
Monday to Friday, 9 AM to 6 PM Berlin Time, with a 1-hour unpaid lunch break.
Job Description:
- Answer incoming customer calls, address inquiries promptly, and handle missed calls.
- Respond to online chats in a timely manner, answering customer questions.
- Complete a specified number of email responses.
- Collect and relay customer feedback and complaints to optimize products and processes.
- Learn product knowledge and complete other tasks assigned by the supervisor.
- Must meet strict performance & KPI deadlines.
Requirements:
- No gender preference.
- Associate degree or higher.
- German language proficiency at B2 level or above; excellent English language skills.
- At least 2 years of customer service experience.
- Fam...