Bilingual Customer Service Team Lead - FR/EN - Barcelona

Impress is seeking an enthusiastic Customer Service Team Leader to oversee booking conversions and ensure high standards of customer care in our Barcelona headquarters.

This role requires strong leadership and interpersonal skills along with proficiency in French and English. You will drive team excellence, create training materials, and manage escalations while fostering a culture of inclusion and diversity. The position is 100% on-site, ideal for local candidates.