Bilingual Customer Service Representative

Join Consolidated Credit Counseling Solutions in North York as a Bilingual Customer Service Representative. Help clients understand their finances and resolve creditor inquiries daily.
This full-time role requires working in person and interacting with clients and creditors through multiple channels like phone, chat, and email. You will assist callers with account information, educate them, and provide solutions to challenges. Engage in a dynamic environment with paid training while supporting clients on their path to financial stability.
Key Responsibilities:
• Process caller requests efficiently
• Help clients understand account details
• Provide timely issue resolution to inquiries
• Send tailored educational materials to clients
• Resolve follow-up items related to payments
Requirements:
• High School diploma or equivalent
• Proficient in English and French
• Strong communication and people skills
• Familiar with PC Systems and MS Office
• Sel...