Bilingual Customer Service Representative

Job Summary

We are seeking a dedicated and enthusiastic Bilingual Customer Service Associate to join our team. The ideal candidate will possess excellent communication skills in both English and French to cover Quebec. This role is crucial in providing exceptional customer service, addressing inquiries, and ensuring a positive experience for all clients.

Duties

• Provide outstanding customer service by addressing inquiries and resolving issues via phone, email, and chat.
• Communicate effectively with customers in both English and French.
• Perform data entry tasks accurately to maintain up-to-date customer records.
• Utilize phone etiquette to handle calls professionally and courteously.
• Analyze customer needs and provide appropriate solutions or escape issues as necessary.
• Engage in sales activities, including upselling products or services when appropriate.
• Maintain a positive attitude while ...