Bilingual Customer Service Representative

Please note the location of this position must be based in the Greater Toronto Area.

Bilingual Customer Service Representative

As part of our strategy to expand and strengthen our presence across Canada, we are looking for a Bilingual Customer Service Representative in Toronto.

Reporting to the Contact Centre Manager, the Bilingual Customer Service Representative will serve as the first point of contact for customers. This role will handle inbound and outbound calls related to policy inquiries and information, claims assistance, and general support. This role will not be handling sales. This role is for a current vacancy.

Please note due to the nature of the position this role will need to be onsite five days a week for the initial mandatory three-week paid training and three-month probation period, with the possibility of a transition to a hybrid schedule afterwards.

Schedule: Applicants must be available Monday to Friday, 8:0...