Bilingual Customer Service Representative

Are you passionate about customer service? Join our Team, we have several Associate, Retail Channels (Call Center) opportunities to serve our customers while providing a best-in-class customer experience and building loyalty. You may work from our Contact Center in Minillas (Bayamon) or Oriental Center (San Juan) Puerto Rico.

The Associate, Retail Channels (Call Center), provides prompt, courteous, efficient, and best-in-class customer experience with precision and accuracy adhering to existing, operational, and security practices and procedures established.

MAJOR DUTIES & RESPONSIBILITIES: 

Delivers a unique customer experience utilizing effective questioning and active listening skills to anticipate and determine customer needs ensuring a high level of satisfaction in adherence to established policies and procedures. 

Educate customers on digital channel solutions and self-service applications available for their accounts. 

Receives and chann...