Bilingual Customer Service Representative (Quebec City)

Location: Laval, Quebec – 100% in office
Hours: Monday – Friday 8:30am – 5:00pm (½ hour lunch)
Salary: up to $76K
Job Type: Full Time / Permanent

Position Summary

Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc.

Duties and Responsibilities

Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to‑sold to and customer’s special instructions, etc. Completes all necessary paperwork required per sales orders. Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code.

Participates with Custo...