Bilingual Customer Service Representative

**Vacante para la empresa NAPS México en Playas de Rosarito, Baja California**:**Objective**: The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
**Responsibilities**:- Assist clients on procesess like billing, warranty services, product specifications.
- Identify and assess customers needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits- May Coordinate Product Returns for exchange or rework.
- Keep records of customer interactions, process customer accounts and file documents**Skills**:- 1 year of proven customer support experience or experience as a client service representative- Strong phone contact handling skills and active listening- Familiarity with CRM systems and practices- Customer orientation and ability to adapt/respond to different types of characters- Ability to multi-task, prioritize, and manag...