Bilingual Customer Service Representative (Monterrey)

Job Summary
As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an exceptional experience.
Key Responsibilities
Customer Service: Respond to customer queries and requests.
Bilingual Communication: Communicate fluently in both English and Spanish, translating when necessary.
Problem Solving: Identify and resolve customer issues effectively.
Data Recording: Maintain accurate records of customer interactions.
Customer Education: Provide information about products/services.
Internal Collaboration: Work with other departments to address customer issues.
Requirements
Bilingual Fluency
Communication Skills: Excellent interpersonal communication and empathy.
Problem Solving: Ability to find solutions.
Flexibility: Availability for rotating schedules and weekends.
Compensation
Attractive and Competitive Salary
Statutor...