Found Description
Bilingual Customer Service Representative (French/English) – Mississauga, Ontario
- Handle inbound & outbound calls from & to customers
- Input data & orders into the dedicated software system
- Coordinate with warehouse team to collect concise information & provide customers service excellence
- Service customer requests for quotes and orders received through multiple channels of communication (email, phone, salesforce CRM)
- Convert quotes to orders
- Recording customer interactions in CRM for consistency in customer relations
- Resolving customer complaints, escalating as required
- Consult with sales on commercial and technical issues as required
- Assist customers with accurate transactions and industry specific product information
- Provide conveyor and power transmission technical assistance for belting solutions
- Handle RGAs credits and complaints as needed
- Respect saf...
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