Bilingual Customer Service Representative

Smart and Intellectual Representative (with good language expertise in Mexico - Spanish and English ), has got great interpersonal skills, confidently talks and has the caliber to have positive conversations with various sources & employers to get the previous and current employment and education details of their previous employees per requirement. Has the capability to own the problem and get the job done effectively- must be capable of getting verifications, solving customer issues/complaints and inquiries & helps enhance customer experience. Must know to multi-task and toggle between applications, must be good with MS Office package skills (like usage of outlook, reading and comprehending emails and responding to various sources), must be a quick learner to learn complex processes Responsibilities: Manage daily inbound and outbound calls with efficiency (approximately 70 checks to be attempted via calls and emails and an expectation of 15% to 20% successful closures) Follow communic...