Bilingual Customer Service Representative - Menu (Xico)

Bilingual Customer Service Representative - Menu, Catalog, Web support, and ecomm

We are looking for someone bilingual with customer service experience, preferably in a customer service-related environment.

Responsibilities

• Manage, process, and resolve client requests in an accurate and timely manner.
• Provide excellent customer service through verbal and written communication.
• Focus on problem-solving, and handling difficult and high-stress situations.
• Establish strong relationships with clients and colleagues to maintain fluid communication and encourage their retention.
• Work closely with internal and external partners

Requirements

• Advanced English (C1)
• 1-3 years of experience working in customer service
• Excellent customer relationship skills and a passion for achieving goals.
• Knowledge and experience in troubleshooting
• Excellent interpersonal s...