Bilingual Customer Service Representative - Hybrid

Become a vital part of Definity as a Bilingual Customer Service Representative in Waterloo, Ontario. This hybrid role engages your communication skills to assist customers through email and phone inquiries.

Definity seeks a representative fluent in both French and English to handle customer inquiries effectively. You will provide essential information on insurance coverage while problem-solving and maintaining positive customer interactions. Emphasizing accuracy, you will also assist with data tracking and manage follow-ups to ensure customer satisfaction.

Key Responsibilities:
• Answer customer inquiries via email and phone
• Own each call until resolution is reached
• Establish rapport using positive language
• Gather information for the company database
• Provide basic information on coverage options

Requirements:
• Exceptional verbal and written communication skills in French and English
• Strong custo...