Bilingual customer service representative (full-time) - talent pool

Position Overview

Cape Town, ZA. MCI is a leading technology‑enabled business services company providing customer experience, business process outsourcing, and cloud technology solutions. We are seeking a Bilingual Customer Service Representative fluent in English and Spanish to deliver exceptional inbound/outbound support, troubleshoot basic technical issues, manage account requests, and recommend additional products and services.

The position is full‑time, entry‑level, on‑site with variable schedules that depend on the client program. Prior contact‑center experience is not required; experience in customer‑facing industries such as retail, hospitality, or service is welcomed. Comprehensive training is provided, with opportunities for advancement to Supervisor, Trainer, Quality Assurance, and Operations Management.

Responsibilities Handle inbound and outbound customer interactions in a courteous, timely, and professional manner. Deliver outstanding customer service in...