Bilingual Customer Service Representative (English/Spanish)

Looking for a role that fosters collaboration, creativity and career growth? We got you covered!

We are currently on the lookout for a Bilingual Customer Service Representative (English/Spanish) to join our team at Cloudstaff.

Work Arrangement: Hybrid

Schedule: Morning shift

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat in both English and Spanish
• Translate or switch seamlessly between English and Spanish depending on customer needs
• Resolve customer complaints and issues with empathy and efficiency
• Provide accurate information about products, services, policies, and procedures in the customer's preferred language
• Process orders, forms, applications, or requests as needed
• Document customer interactions, transactions, and feedback in the CRM/ticketing system (typically in English for internal reporting)
• Escalate compl...