Bilingual Customer Service (Hermosillo)

The Customer Service Representative is the main point of contact between the company and its customers. The main goal is to provide exceptional customer service, resolve issues, and ensure customer satisfaction in all interactions. This includes handling inquiries, claims, and providing information about products or services.

Responsibilities and Functions

• Interaction Recording: Accurately and completely log all interactions with customers to maintain a detailed history and facilitate effective follow-up.
• Service Goals Compliance: Meet established performance objectives in terms of service quality, response times, and customer satisfaction.
• Training and Development: Participate in ongoing training programs to improve customer service skills and stay updated on the company's products and services.

Position Requirements

• Previous experience in customer service, preferably in a call center or direct consumer service e...