Bilingual customer service coordinator

NJ Douek is a leading North American green coffee importer, connecting coffee roasters with coffee producers around the world since 1951. We are seeking a motivated and organized individual to join our team.

Responsibilities:

* Provide excellent customer service and maintain strong relationships with clients.

* Follow up on customer orders, deliveries, and inquiries to ensure timely and accurate communication.

* Communicate with customers, warehouses, and transportation providers to help ensure the smooth movement of goods.

* Assist with order fulfillment, shipment coordination, and related logistics activities.

* Perform general administrative and operational duties as required to support the team.

Qualifications:

* Fully bilingual (English and French), with strong verbal and written communication skills.

* Minimum 3 years of experience in customer service and/or logistics, or...