Bilingual Customer Service & Collections Agent

Bilingual Customer Service & Collections Agent (English/Spanish)

Location: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.

Job Type: Full-Time

Schedule: Availability required (Morning and Afternoon shifts available)

About the Role

We are looking for Bilingual Customer Service & Collections Agents who are passionate about helping customers and delivering exceptional service. In this role, you will work with customers to manage their accounts, provide payment solutions, and ensure a positive customer experience.

Key Responsibilities

• Review assigned accounts (0–60 days past due) and proactively contact customers to secure payments
• Send payment reminders via phone calls, SMS, email, and mail notifications
• Educate customers on payment options and assist in resolving past-due balances
• Process account updates, payment date changes, and payment hist...