Bilingual Customer Service Associate – Cantonese – Healthcare

Are you fluent in Cantonese and ready to use your language skills to help others? Fusion CX in Manila seeks a Bilingual Customer Service Associate to assist Cantonese‑speaking members with healthcare inquiries, benefits, and eligibility questions. This Cantonese job vacancy in Manila is an excellent opportunity for empathetic individuals dedicated to providing top‑notch service in a meaningful, rewarding role. If you seek customer service jobs in Manila, apply now and join a global CX transformation company.

Job Description

As a Cantonese‑fluent Bilingual Customer Service Representative, you will provide translation and support for members, handling various inbound calls about benefits, eligibility, access to care, and more. You will assist with PCP changes, plan updates, payment processing, and claims, offering compassionate and personalized service. Occasionally, you will conduct outbound outreach for proactive support, ensuring each member’s interaction is po...