Bilingual Customer Service Agent (Cuernavaca)

ESSENTIAL FUNCTIONS

• Handles customer requests, including order modifications and product returns.
• Supports accounts and contributes to customer retention and satisfaction.
• Provides expert‑level knowledge on cases, guiding customers toward the best solutions.
• Shares customer feedback with sales and product teams on strategic customer insights, new product innovation, and competitive positioning.
• Implements customer service processes and best practices to improve performance across teams.
• Analyzes customer needs and collaborates with internal teams (sales, technical support, product management) for resolutions.
• Assists with trade show logistics, setup, tear down, and attendee interaction.
• Provides regular feedback to sales teams regarding customer trends and satisfaction factors.
• Additional duties as assigned.

Tipo de puesto: Jornada completa

Lugar de trabajo: Empleo presencia...