Bilingual Customer Service Administrator (Mississauga Based: Afternoon Shift)

Titre du poste

Bilingual Customer Service Administrator (Mississauga Based: Afternoon Shift)

Description de poste

As a Bilingual Customer Service Administrator, you’ll provide customer support, maintain relationships with internal and external customers, and process customer parts orders.

Your Role

• The main responsibilities for this position are as a Contact Center Agent and Parts Order Desk Administrator during business hours. After-hours, weekend, and statutory holiday support in Reactive Planner and Quotation Administrator roles are also required.
• Responding to inbound calls from healthcare professionals requiring remote technical support or onsite service for Philips Healthcare products. Receiving, analyzing, and documenting customer requests; tracking captured data to identify patterns for improved customer service.
• Ordering parts for customers – regularly monitoring and processing orders and requests fr...