Bilingual Customer Care Representative - RONCO

Deliver exceptional customer service as a Bilingual Customer Care Representative for RONCO, a leading Canadian manufacturer. Engage with customers in both English and French to address inquiries and resolve issues efficiently.
This full-time role at RONCO emphasizes your bilingual skills in a hybrid work environment. You will assist customers via phone, email, and in-person interactions by providing product information and resolving concerns. Becoming part of our dedicated team means maintaining high satisfaction levels while promoting company products and services.
Key Responsibilities:
• Respond promptly to inquiries via multiple channels
• Investigate questions about products, services, and policies
• Accurately input orders into the ERP system
• Promote and upsell products effectively
• Manage customer records and generate reports
Requirements:
• Fully bilingual in English and French
• 2 years of customer service experience required
• Proficient in ...