Bilingual Customer Care Representative

Overview

Abba Medix Corp (Abba) is a Licensed Producer in Pickering, Ontario. Abba focuses on distributing a wide variety of premium quality, medical grade cannabis products for medical clients seeking safe solutions for their common to complex health and wellness needs.

The Customer Care Representative is responsible for responding to patient inquiries in a timely manner. Duties will include, answering inbound patient inquiries via email and telephone, placing outbound calls to patients, clinics and Blue Cross and entering regular patient data into Ample Organics.

Responsibilities

• Answer inbound calls.
• Place outbound calls.
• Handle patient requests and concerns.
• Respond to incoming emails within 24 hours.
• Responsible for updating patients accounts.
• Respond to patients through social media messages and email.

Additional responsibilities

• Responsible for taking incoming call...