Found Description
DATAMARK, Inc. is currently hiring for the position of Bilingual Customer Service Representative (CSR).
Responsibilities
- Provide accurate information on products or services
- Resolve customer issues or complaints in a timely and efficient manner
- Maintain accurate and up-to-date customer records
- Update account information as necessary
- Escalate complex cases to the appropriate team members or departments
- Ensure a positive customer experience by providing exceptional service
Requirements
- High school diploma or equivalent
- Fluency in both English and Spanish
- Previous customer service experience preferred
- Excellent communication skills in both English and Spanish
- Strong problem‑solving and decision‑making abilities
- Good computer literacy
- Ability to work in a fast‑paced environment
- Attention to detail and accuracy