Bilingual Counselling Assistant (North York)

Customer Service Representative

Office is located in North York, Toronto.

Summary: Work with the clients and mutual creditors of Consolidated Credit Counseling Solutions of Canada in the areas of consumer credit and personal finance.

Consolidated Credit works with consumers and their creditors to lower interest rates, lower monthly payments to help clients get out of debt faster.

You can be part of this team working in a fast paced, multi-channel contact centre and make a difference every day.

Role Description

As a Customer Service Representative, you will interact with clients and creditors via phone calls, chats, emails and portal communication assisting them with their questions and providing solutions to any problems they may encounter.

What to Expect

• Processing caller requests.
• Helping callers understand account information.
• Providing issue resolution.
• Send educational material that...