Bilingual Client Success Specialist in Logistics

Leverage your bilingual skills as a Client Success Specialist in the logistics sector. Focus on enhancing propitious client relationships and improving service quality through data analysis and performance reporting.
In this dynamic Client Success role, you will engage effectively with clients in both Mandarin and English. You will monitor last-mile delivery metrics, provide customized performance insights, and efficiently address service inquiries. Building strong internal collaborations with operations, product, and sales teams will be key to driving service excellence and issue resolution.
Key Responsibilities:
• Monitor last-mile delivery quality and key performance metrics
• Respond efficiently to customer inquiries and service tickets
• Assist in resolving exceptions and disputes
• Foster collaboration between clients and internal teams
• Analyze data to identify service process issues for improvement
Requirements:
• Excellent written and spoken Mandari...