Bilingual Client Success Specialist in E-commerce

Enhance client relations as a Bilingual Client Success Specialist in the e-commerce logistics sector. Leverage your strong Mandarin and English skills to monitor delivery quality and address client inquiries effectively.
In this role, you will be involved in tracking last-mile delivery quality and customizing performance reports for clients. Your efficiency in responding to queries, resolving issues, and facilitating communication will ensure exceptional client satisfaction. A strong background in logistics, especially e-commerce, is desired as you collaborate with internal teams effectively.
Key Responsibilities:
• Track last-mile delivery metrics and quality
• Respond promptly to customer inquiries and issues
• Assist in resolving disputes and exceptions
• Build strong relationships with operational teams
• Analyze data to identify service improvement areas
Requirements:
• Excellent Mandarin and English communication skills
• Experience in logistics or e...