Bilingual Client Services Specialist (1-Year Contract)

We are hiring for this position out of our Toronto office. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.

This is a 1-year fixed term contract position.

This is a hybrid role, with an in-office requirement of about 2-3 days per week.

Role Overview

You are a highly motivated and skilled Bilingual Client Services Specialist with experience in providing exceptional customer service in a call‑center environment. You are organized, able to switch gears midstream and pay great attention to detail.

About The Day-to-day

• Respond to incoming customer calls and email inquiries in a timely and professional manner, within agreed service levels.
• Strive to resolve customer issues and queries at first contact and demonstrate ability to build and maintain strong client relationships.
• Maintain a positive, empathetic, and p...