Bilingual Client Service Expert - Montréal

Elevate your career with IGM Financial Inc. as a Bilingual Client Service Representative in Montreal, QC. Deliver exceptional client experiences on inbound inquiries in a hybrid work environment.
As a Bilingual Client Service Representative, you will utilize your communication skills to manage client calls and emails effectively while ensuring high-quality service. The role requires a minimum of two years’ contact center experience, focusing on client relationships in the financial services sector. You will also participate in team meetings to fuel personal and departmental growth through feedback and ongoing development.
Key Responsibilities:
• Respond to inbound contacts with professionalism and care
• Maintain up-to-date knowledge of policies and procedural changes
• Assist team members in problem resolution and service excellence
• Contribute to transformation and modernization initiatives
• Participate in special projects to promote operational excellence
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