Bilingual Claims Administrator (Brampton)

About Our Claims Team

Join our dynamic claims team as a Claims Administrator. We’re seeking an organized, customer‑focused professional who enjoys helping people and thrives in a collaborative environment. In this role, you will be the friendly voice our members and healthcare providers rely on for support with their claims questions and concerns.

Responsibilities

• Provide outstanding support to plan members and healthcare providers via phone, email, and written correspondence.
• Handle incoming and outgoing calls, respond to email inquiries, and provide accurate, timely information.
• Assist claims processors with adjudication, enter new claims into our system (Magenta), and help resolve complex cases.
• Organize incoming mail, validate coverage, document all interactions, and maintain an organized filing system.
• Generate payments for approved claims and coordinate with Accounting; prepare denial notifications for member...