Found Description
Make a difference when it matters most. Join our fast-paced, 24/7 Emergency Assistance team as a Bilingual French Case Manager , where your decisions directly impact customer well-being and organizational efficiency. In this critical role, you'll be responsible for managing and reviewing complex cases, ensuring exceptional customer support, and maintaining cost control—all while growing your career in a dynamic, mission-driven environment.
What You Will Do
- Monitor and update cases involving hospitalized patients and outpatient care, ensuring timely and accurate documentation in our systems.
- Collaborate with Medical Consultants and Registered Nurses to assess medical information and support decision‑making.
- Approve eligible medical procedures and coordinate with internal medical teams.
- Communicate clearly with patients and/or their families regarding policy benefits, case updates, and logistical a...