Bilingual Call Center Supervisor — Inbound/Outbound Sales

Capgemini is seeking a Sales Operations Supervisor for Farmers' Direct Business, guiding a metrics-driven team to maximize lead qualification quality, transfer and contact rates, while ensuring compliance. The supervisor will enable the group to meet Direct Business goals and foster effective collaboration across sites.

You'll mentor team members, monitor performance, respond to inquiries, and drive process improvements in outbound campaigns.