Bilingual Call Center Agent — 24/7 Towing & Roadside On-site

24hours Group in Barranquilla, Colombia, is seeking an Office-based Call Center Agent to handle inbound towing and roadside assistance inquiries. The role emphasizes clear communication, empathy, and accurate data capture in a fast-paced emergency environment.

You will gather service details, provide information, coordinate with dispatch, and document interactions in the CRM, with a rotating schedule to cover 24/7 operations. Fluency in English and Spanish is required.