Found Description
Enhance your career with Concentrix as a Bilingual Automotive Customer Support Agent. Interact with clients in both French and English, resolving inquiries and technical issues on-site.
In this customer service role, you will assist automotive customers by answering questions and troubleshooting various issues. Ideal candidates are fluent in both French and English, have a secondary education, and possess 1-3 years of experience in a contact-center environment. You'll be expected to manage inbound support for technical problems, billing, and vehicle connectivity needs.
Key Responsibilities:
• Respond to customer inquiries and resolve service concerns
• Troubleshoot hardware and software technical issues
• Make outbound follow-up calls as necessary
• Provide support for billing and vehicle connectivity
• Document interactions and updates accurately
Requirements:
• Must be 18 years or older with secondary education
• 1-3 years customer service experience pre...
In this customer service role, you will assist automotive customers by answering questions and troubleshooting various issues. Ideal candidates are fluent in both French and English, have a secondary education, and possess 1-3 years of experience in a contact-center environment. You'll be expected to manage inbound support for technical problems, billing, and vehicle connectivity needs.
Key Responsibilities:
• Respond to customer inquiries and resolve service concerns
• Troubleshoot hardware and software technical issues
• Make outbound follow-up calls as necessary
• Provide support for billing and vehicle connectivity
• Document interactions and updates accurately
Requirements:
• Must be 18 years or older with secondary education
• 1-3 years customer service experience pre...
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