Bilingual Associate Manager, Collections

Join our Collections team as a Bilingual Associate Manager to deliver exceptional client experiences. Focus on resolving financial concerns empathetically while managing delinquent accounts in Burlington, Ontario.
In this full-time role at our Burlington office, you will be integral to supporting our clients, championing the RCAP Leasing brand. Your responsibilities include empathetic communication, negotiating payment plans, and working to recover equipment from delinquent accounts.
Key Responsibilities:
• Respond to client inquiries empathetically and effectively
• Collect arrears including payments, interest, and fees
• Negotiate payment plans to minimize delinquencies
• Prepare documentation for receivership and bankruptcy if needed
• Analyze accounts for priority handling
Requirements:
• Bilingual in English and French
• Proven communication and problem-resolution skills
• Experience building rapport with clients
• Strong organizational and time...