Bell Journey Design & Experience Lead

Be a leader in customer journey innovation with Bell as the Journey Design & Experience Architecture Manager. Apply advanced service design skills and AI technology to reshape user experiences.
In this influential role, you'll guide the journey design process and contribute significantly to experience architecture. Your structured approach will help translate customer insights into actionable strategies. Collaborate with a dynamic team committed to enhancing how people connect through world-class digital solutions at Bell.
Key Responsibilities:
• Lead comprehensive journey design and service architecture
• Implement methodologies for effective user experience
• Design service blueprints targeting customer pain points
• Utilize insights for guiding strategic initiatives
• Integrate AI tools for improved workflow efficiency
Requirements:
• Relevant degree in Design or similar disciplines
• Strong aptitude for problem framing
• Knowledge of design tools su...